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SECTION 1 – Who we are

Includes information on what we offer, contract terms, our marketing, making you welcome, your phone number, your right to privacy and reviewing the code

SECTION 2 – Prepayment and accounts

Informs you of your prepaid account, how to pay, accessing our service, itemised call records, billing queries, your rights and how to cancel your service

SECTION 3 – Faults, complaints and feedback

Covers information how to report Faults, what to do if you have a complaint. We welcome your comments.

SECTION 4 – Dispute Resolution

Provides information on independent advice

SECTION 5 - Useful contact numbers

Has contact numbers for Government and non government bodies

SECTION 6 – Social Responsibility

Informs you of our social and environmental policy

SECTION 7 – Tariff Information

In presenting tariff information Alpha International Overseas Telecommunications Ltd (AIOTSL) is required to adhere to the principles set out in the ComReg Code for Tarrif Presentation. This Code requires the presentation of accurate and comprehensive tariff information that is accessible to the consumer. AIOTSL complies with the Code, a full copy of which can be accessed on the ComReg website www.comreg.ie