From home or any other touch-tone telephone
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Dial 1833 from any BT residential or direct line
or 0800 279 1833 / 020 7891 1833 from any other phone including
payphones and mobiles.
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If required enter your account number and PIN. Register your number/s for Fast
Access to avoid this step.
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After hearing ‘connecting’ dial the number you wish to call including the full
area code if calling within the UK or full international code if calling
abroad.
If using your mobile do not press the ‘send’ button after connecting to Alpha.
Simply wait and your call will be connected automatically.
You will be charged by your normal service provider for
dialling the 0207 access number. This charge should be whatever rate you pay
for calls to 0207 numbers and will appear on your phone bill from your service
provider. Add 1p/ min to rates if using 0800 or 1833 access on Africa Plus or
Asia Plus tariff plans. Some mobile operators surcharge calls made to 0800
numbers. Calls from payphones incur a surcharge. Calls are charged in 1 minute
increments after the first 12 seconds. The first 12 seconds are charged at
1/5th of a minute. The credit on your account expires if not used or topped-up
for 180 days.
Calling from your mobile using the mobile access number
You can now call 44 top destinations for just 1p/min from your mobile using the access number 07744 222 111.
This service is available Monday – Friday during peak and off peak times.
To make a call simply:
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Dial 07744 222 111 from your mobile.
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At the prompt, if required, enter your Alpha account number and PIN.
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When you hear 'connecting' dial the number you wish to call. (Do not press the
green 'send' button after dialling the number you wish to call simply hold and
you call will be connected.)
To benefit fully from this service you should check with your mobile service
provider as individual mobile network operator policies and tariff plans may
vary. Please contact your mobile network operator to check their charging
policy for calls to this access number and whether you can use your inclusive
cross network minutes before using this service. 1p per minute rate is for
making a call from a UK mobile phone to a landline abroad using the Alpha
mobile access number 07744 222 111.Service is available Monday to Friday during
peak and off peak times.
Useful account features
Fast Access
By registering your numbers for Fast Access there is no need to enter your
account number and PIN when you make a call.
Credit Warning
You will be alerted when you have 1 minute of talk time remaining and again at
30 and 10 seconds remaining.
Follow on call
Do not hang up, press # twice and dial the new number.
Redial last number
Do not hang up. Press # twice and then dial *6.
Check your balance
Once connected to Alpha dial *9.
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